Shipping policy
Welcome to PURE PLY TEXTILES. We are committed to delivering premium finished home textiles across the United States with complete pricing transparency. To provide the best possible shopping experience, we proudly offer 100% Free Shipping on every single product in our store, with zero hidden delivery fees.
To ensure reliable handling and rapid transit times, all of our products are dispatched directly from domestic fulfillment centers located within the United States.
1. Shipment Processing Time
All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and holidays). You will receive an automated shipping confirmation email containing your domestic tracking network details the moment your package leaves our fulfillment network.
2. Shipping Rates and Delivery Estimates
We ship exclusively within the United States. There are no minimum order thresholds required to qualify for our free delivery service.
• Standard Domestic Shipping: FREE (Cost: $0.00 for all items)
• Estimated Delivery Time: 5 to 8 business days
*Please note: Minor shipping delays can occasionally occur due to regional carrier disruptions, peak holiday seasons, or severe weather conditions.*
3. Domestic Shipping Only
PURE PLY TEXTILES specializes exclusively in serving the US consumer market. We ship to all standard residential and commercial addresses within the United States. We do not support international shipping destinations outside of the United States.
4. How Do I Check the Status of My Order?
When your order has shipped, you will receive an email notification from us including a tracking link (via USPS, FedEx, or UPS networks). Please allow up to 24–48 hours for the tracking information to initialize and show active movement in the carrier's system.
If you have not received your delivery within 11 business days (3 days processing + 8 days transit) of receiving your shipping confirmation email, please contact our support team immediately at chetanmusale684@gmail.com with your name and order number.
5. Shipping to P.O. Boxes or APO/FPO Addresses
We happily support shipments to domestic P.O. Boxes and military APO/FPO addresses via standard US postal transit routes at no extra cost. Please anticipate an additional 2–3 business days for final delivery to these secure facilities.
6. Lost or Damaged Packages
PURE PLY TEXTILES takes full responsibility for items lost or structurally damaged during transit. If your home textile goods arrive with clear packaging defects, please save all raw packing materials and contact our customer care team at chetanmusale684@gmail.com within 48 hours of delivery so we can arrange a free replacement shipment or issue a full refund.