Shipping policy

At Pure Ply Textiles, we partner with a global network of manufacturers and fulfillment centers to bring you premium home goods at competitive prices.

Depending on stock availability and your destination, your order will be dispatched directly from our international partner fulfillment hubs in Asia or our global partner networks.

1. Shipping Destinations

Currently, we exclusively ship to addresses within the United States.

2. Order Processing & Handling Time

  • Handling Time: 1 to 3 Business Days (Monday - Friday)
  • Order Cut-off Time: 5:00 PM (Eastern Standard Time)

All orders are processed within 1 to 3 business days after receiving your order confirmation email. Orders placed after 5:00 PM EST, or on weekends and holidays, will begin processing the following business day. During this phase, your order is being picked, quality-checked, and packaged at our warehouse facilities.

3. Shipping Rates & Transit Times

  • Shipping Cost: Free Shipping on all US orders.
  • Transit Time: 5 to 8 Business Days (Monday - Friday).
  • Total Estimated Delivery Time: 6 to 11 Business Days from the date your order is placed.

Note: Because we utilize both domestic (US) and international fulfillment centers to optimize stock availability, items in the same order may be dispatched from different locations and arrive in separate packages. You will receive tracking information for every package.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). Please allow 48 to 72 hours for the tracking information to become active in the carrier's system.

5. Address Accuracy

Please ensure that your shipping address is correct at checkout. Pure Ply Textiles is not responsible for orders shipped to incorrect or undeliverable addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the actual cost of re-shipping the item.

6. Lost, Stolen, or Delayed Packages

While we strive to ensure timely delivery, transit delays due to weather, customs, or carrier logistics are occasionally out of our control.

  • If your tracking has not updated for more than 7 business days, please contact us so we can investigate.
  • Once a package is officially marked as "Delivered" by the shipping carrier to the address provided, Pure Ply Textiles is not liable for stolen or missing packages. Please ensure your delivery location is secure.

7. Customs, Duties, and Taxes

For orders shipping from our international warehouses to the United States, Pure Ply Textiles covers standard shipping costs. Under current US customs laws, orders valued under $800 are generally exempt from import duties. In the rare event that local customs applies a tax or duty, the customer is responsible for those fees.

Contact Us If you have any questions regarding your order's shipping status, please contact us at:

Contact Information

📧 Email Us: support@pureplytextiles.store (Best for order inquiries, returns, and tracking updates)

📞 Phone Support: +91 98341 22793

⏰ Support Hours: 6:00 AM – 2:30 PM EST (Eastern Standard Time), Monday to Friday.

🏢 Corporate & Billing Address

To maintain absolute transparency with our global customers and payment partners, here is our officially registered business address:

Legal Entity Name: Chetan Sanjay Musale

Registration Number: UDYAM-MH-09-0037806 (Government of India)

Address: 46, Subhashchandra Nagar, Shirpur, Maharashtra, 425405, India

(Please note: This address handles corporate operations and billing. It is not a retail store or a product return warehouse. If you need to request a replacement or a refund, please email our support team first so we can assist you directly).