Refund policy
At Pure Ply Textiles, we are committed to providing premium home essentials. We partner with specialized global manufacturers to ship high-quality products directly to your door.
If you are not entirely satisfied with your purchase, we are here to help. We offer a 14-day return window from the date of delivery.
1. Damaged, Defective, or Incorrect Items (Hassle-Free Resolution)
We stand completely behind the quality of our textiles. If your item arrives damaged, has a manufacturing defect, or is not what you ordered, you do not need to ship the item back to us.
To resolve this immediately:
Email us at support@pureplytextiles.store within 14 days of delivery.
Include your order number and 2-3 clear photographs of the defect or incorrect item.
Once verified by our team, we will immediately issue a full refund to your original payment method or send a free replacement—whichever you prefer.
2. "Change of Mind" Returns (Buyer's Remorse)
We understand that sometimes an item just isn't the perfect fit for your space. We accept returns for buyer's remorse within 14 days of delivery, provided the item is unused, unwashed, and in its original packaging.
Important Return Shipping Details:
Our primary headquarters and processing facility is located in India. All authorized "change of mind" returns must be shipped to our registered office:
Pure Ply Textiles Returns
46, Subhashchandra Nagar, Shirpur, Maharashtra, 425405, India
Return Shipping Costs: Customers are solely responsible for all international return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.
Restocking Fee: A 10% restocking fee applies to all "change of mind" returns and will be deducted from your final refund amount.
3. The "Keep It" Alternative (Partial Refund Offer)
Because international shipping can be expensive and time-consuming, we offer an alternative solution to save you the hassle of a traditional return.
If you wish to return an item due to a change of mind, please email us! Instead of paying high international postage to send the item back to India, we can often offer you a substantial partial refund while allowing you to keep the item. You can then gift it to a friend, donate it to a local charity, or repurpose it in your home.
4. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
Items that have been used, washed, or removed from their original protective packaging.
Gift cards.
Items marked as "Final Sale."
5. Order Cancellations
Orders can be canceled for a full refund if they have not yet been dispatched. Because we process orders quickly to ensure fast delivery, please contact us immediately if you need to cancel. Once an order has left the warehouse, it cannot be canceled and must follow the standard return process.
Contact Us
To initiate a return or discuss a partial refund, please reach out to our support team:
📧 Email Us: support@pureplytextiles.store (Best for order inquiries, returns, and tracking updates)
📞 Phone Support: +91 98341 22793
⏰ Support Hours: 6:00 AM – 2:30 PM EST (Eastern Standard Time), Monday to Friday.
Corporate & Billing Address
To maintain absolute transparency with our global customers and payment partners, here is our officially registered business address:
Legal Entity Name: Chetan Sanjay Musale
Registration Number: UDYAM-MH-09-0037806 (Government of India)
Address: 46, Subhashchandra Nagar, Shirpur, Maharashtra, 425405, India
(Please note: This address handles corporate operations and billing. It is not a retail store or a product return warehouse. If you need to request a replacement or a refund, please email our support team first so we can assist you directly).